Brick and mortar retailers are rapidly diversifying checkout and payment methods to combat the erosion of sales to online channels. From self-checkout kiosks, to store-specific mobile applications for payment, scan-as-you-go devices, and even ‘just walk out’ models, retailers are reinventing consumer’s notions of the traditional checkout line.
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Rise of the Chatbots
Posted in Product Liability, Technology & E-Commerce
The retail industry has seen a rapid adoption of chat robots, or chatbots, by retailers looking to deploy new technologies to more effectively engage consumers and drive sales on their e-commerce platforms. So what exactly are chatbots and what risks and unique legal and business challenges do they present?
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The Robots Are Coming to Automate Business Processes
By Randy S. Parks & Keith Voorheis on
Posted in IP, Technology & E-Commerce
As the retail industry continues to invest in and leverage new automation technologies to meet organizational efficiency and cost reduction goals, a growing number of retailers are looking to software robots as a solution.
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Retail Industry Seeing Significant Increase in Software Audits
By Scott H. Kimpel & Suzanne S. Boxx on
Posted in Privacy & Cybersecurity, Technology & E-Commerce
Companies across all industries, including retail, are seeing a significant uptick in software audits and similar software license compliance reviews. These audits can disrupt the day-to-day operations of even the most efficient IT departments. However, there are ways to limit exposure to such costly software audits and the associated risks, and to even prevent them from occurring in the first place. …
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